3CX Phone System


3CX Phone System for Windows is a software-based IP Phone System that replaces a proprietary hardware PBX like Nortel and others. 3CX’s IP PBX has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allows the use of any SIP phone (software or hardware).

A software-based IP PBX offers many benefits:

  • Easier to install & manage via web-based configuration interface
  • Far less expensive to purchase and expand than traditional hardware-based solutions
  • Improve productivity with presence, desktop based call control and extension management
  • No need for separate phone wiring – phones use computer network, easy hot desking!
  • Deliver mobility by allowing employees to work from home using a remote extension
  • Save on monthly call costs using our Calling Services

Why Choose 3CX Phone System?
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Even with the abundance of smart devices, business phone systems are still an integral part of any business. As important as this is, many business owners still neglect this important infrastructure. Today’s modern phone systems consolidate voice communications into the existing data infrastructure. In fact, most businesses spend more and more time and money on the day-to-day management of their data infrastructure all the while, continuing to pay high costs for outdated and disjointed telecom services.

Why Choose 3CX?

Evolve your communications and eliminate PBX headaches with 3CX Phone System

Key Features:

  • Complete phone system – Provides call switching, routing & queueing
  • Purchase cost dramatically lower than a traditional hardware PBX
  • Scalable – Unlimited extensions and phone lines. No proprietary expansion modules needed!
  • Web based configuration & status indication – Easy phone system management!
  • Unified Communications – Receive voice mail via email & see user presence
  • Auto-Attendant (e.g. 1 for sales, 2 for support, etc.)
  • Reduce long distance and inter office call costs
  • No more expensive proprietary system phones – Use standard SIP phones
  • Eliminate the phone wiring and make moving offices easier
  • Easy call control, presence and extension management
  • Click to Dial & Call Pop-up for Microsoft Outlook
  • Receive & Make calls via the standard PSTN using VoIP Gateways or cards
  • Halve your phone bill by using SIP trunks
  • Out of the box configuration for many VoIP Providers, VoIP Gateways, Skype™ and IP Phones

Unify your communications with 3CX Phone System for Windows – an IP Phone System that completely replaces your proprietary PBX, supports standard SIP soft/hard phones, VoIP services and traditional PSTN phone lines. 3CX Phone System is far less expensive than a traditional PBX and can reduce call costs substantially by using a VoIP service provider. Its web-based administration makes phone system management easy. 3CX Phone System eliminates the phone wiring network and allows users to easily work remotely.

Unparalleled Mobility with Android and iOS Clients

With 3CX Phone System you can use your Android phone or iPhone to answer or make office calls from anywhere with WiFi or 3G. Answer customer calls via the office phone extension and transfer to colleagues without asking customers to call another number. Make internal calls easily by dialling colleagues extension numbers. 3CX will slash your company’s mobile phone costs and increase productivity.

Native iOS Client

3CX features a native iOS client – one of the most highly rated in the Apple Store, that is continuously updated and tested against the newest Apple iPhones and OS versions. An optional tunnel allows you to resolve any network or provider issues if present.

Android Client

3CX developed one of the first Android VoIP clients and continuously updates its mature Android VoIP Client technology for the benefit of 3CX users. Inbuilt tunnel overcomes any network or provider issues and makes connection from within or out of the office seamless.

See Status of Colleagues and Transfer or Forward Calls

View your colleagues presence right from your smartphone and avoid voicemail tag. Benefit from a single call history for all your calls, whether from your mobile or desk phone.

Easy Conference Setup

Setting up conference calls with 3CX on your Android or iPhone is a breeze. Set up conference calls between colleagues and external callers with just a few screen taps. Whilst on a call, you can elevate that call to a conference and add other callers from your phonebook, company phonebook or extensions.

Features at a glance

  • Make and receive calls from anywhere
  • Use your work number rather your personal mobile number
  • Make free inter-office calls from wherever you are
  • Easily configurable remotely via Email, no hassle setup
  • Manage your own Forwarding Rules
  • Integrated chat, message other 3CX users for free

  • Transfer and hold calls
  • Change your status to Available, Away or Out of Office
  • Ability to see presence of colleagues
  • View call history
  • Company/personal phone book with integrated search
  • Easily setup conference calls
  • Manage voicemail

Manage Your Calls with the Native Client for Windows and Mac

3CX Phone System features native clients for Mac and Windows OS, allowing you to easily manage your phone calls, whether in the office using CTI and your deskphone, or on the road using the inbuilt softphone. See presence status of your colleagues, configure call forwarding rules, log phone calls in your CRM package (Pro edition) or setup conference calls with a few mouse clicks.

Control your Deskphone when in the Office Using CTI

3CX Phone System includes a CTI mode that allows you to control your deskphone. Launch calls on your deskphone without typing the number – 3CXPhone will send the number to your deskphone.

Use Inbuilt Softphone to Make and Receive Calls when Out of the Office

3CXPhone features an inbuilt softphone that allows you to make and receive calls via the office phone system from your computer, even whilst out of the office. Work seamlessly with your colleagues as if you were in the office – and save big on phone call costs and improve productivity.

Easy Call Conferencing

Call conferencing is a great productivity feature but can be difficult to use. Not so with 3CXPhone – Simply add conference recipients (internal & external) and schedule a conference call or add parties to an existing phone call – all with a few mouse clicks and via an easy to use interface.

CRM integration with Outlook, Dynamics, Salesforce & Sage ACT!

With 3CX’s CRM integration you can launch calls from your CRM package. Inbound calls are matched to customers based on the caller ID and logged in your CRM system. Accurate call journalling of inbound and outbound calls with call duration allows you to generate insightful reports on customer and agent activities without the need for manual call logging. Note: Microsoft Dynamics, Salesforce, SugarCRM and Sage ACT! integration requires the 3CX Phone System Pro Edition.

3CX Phone System for Windows – An Easy to Install and Manage PBX

3CX Phone System sets itself apart from the competition with its easy installation and management. As it’s software-based and for Windows, 3CX Phone System is easy to install and requires no additional software training. Setup takes minutes and 3CX Phone System will run on an existing Windows machine (not necessarily dedicated) or virtualized in a Hyper-V or VMware instance. But 3CX goes much further than that. A big part of an IP phone system installation is the configuration of the IP Phones, the gateways and softphones.

Plug and Play Configuration of IP Phones & 3CXPhone

To configure an IP Phone, just plug in the phone into your network and 3CX will automatically detect it and allow you to push out a configuration to it, all with a few mouse clicks. 3CX includes advanced configuration templates for supported IP Phones that allow you to take advantage of all 3CX’s features without requiring extensive knowledge of the IP Phone itself. 3CX can configure phones for use on the LAN or for REMOTE use and provision features such as BLF lamps and DND. You can find a list of supported IP Phones and how easy it is to configure them <a href=”http://www.3cx.com/support”>here</a>.

Automatic Configuration of Supported VoIP Gateways & SIP Trunks

3CX automates configuration of VoIP Gateways & SIP trunks too. Inbuilt templates allow you to deploy gateways and leverage your existing phone lines without having to learn how to configure a VoIP Gateway. 3CX automates the configuration and regularly updates and tests the configuration templates – so you don’t have to. You can rely entirely on 3CX support to keep your gateway up to date. View a list of supported gateways <a href=”http://www.3cx.com/support”>here</a>. SIP trunks & VoIP providers are tested and templated within 3CX, saving you a great deal of time. Simply choose from the available SIP trunks and enter your account credentials!

Easy, Network Wide Management of IP Phones

Once IP Phones are provisioned and configured, you will need to manage them and keep them up to date, a matter overlooked by other phone systems. Not so with 3CX as you can view all IP Phones from within the 3CX Management Console and check firmware version. 3CX will test all new phone firmwares against 3CX and only release the firmware after it gets the 3CX seal of approval. Once a new firmware is released, you can deploy it to all your phones on your network in just a few mouse clicks. Please note that you need to have a valid maintenance agreement in place to keep receiving firmware updates.

Virtualize with Hyper V and VMware

The power of the 3CX PBX lies in the fact that it is entirely software based. Leverage your existing servers and take full advantage of their power and reliability, without having to add yet another difficult to manage “appliance” to your server room. And get easy backup and redundancy to boot with Hyper V or Vmware!

Halve your Phone and PBX Bill!

3CX Phone System not only provides you with many new features to improve customer service and boost productivity, it will cost cut your telecoms bill in half!

Cut your Phone Bill in Half

3CX’s mobility, VoIP and trunking features will allow you to literally cut your office phone bill in half:

  • Employees on the road will make office phone calls from their laptop or using 3CXPhone on their mobile and slash your mobile phone bills.
  • Employees working from home/remotely will be able to make internal phone calls via the phone system and receive and transfer calls free of charge, reducing your phone bill.
  • Remote offices can be connected via SIP trunks and calls between offices will be free of charge, reducing your monthly phone bills. Savings become exponential if you have international offices.
  • Leverage low cost calling via SIP trunks. SIP trunk providers can offer lower call charges reducing your monthly phone bill.
  • Eliminate or reduce your fixed telephony lines. As you leverage SIP trunks, you can choose to reduce the number of fixed telephony lines you rent and save on monthly fixed costs.

Reduce the Cost of Running your PBX!

The phone bill is just a small part of your total telecoms bill – 3CX will save you money on ongoing PBX bills

  • Adding extensions is easy and cheap – just plug in additional IP Phones or deploy 3CXPhone! No further per extension or user licences are required. Plus, adding an extension is a few mouse clicks and does not require expensive telecom consultants, proprietary expansion modules or phones.
  • Moving or editing extensions is easy via the web based interface and you will be able to do it without having to call your telecom specialist.
  • IT administrators or your IT reseller can manage your PBX – adding SIP trunks, changing Queue configuration etc. can be done by your IT administrators or reseller – no need for specially trained and expensive proprietary phone system consultants.
  • Use existing computer wiring and remove the need for separate phone wiring. Old proprietary PBX systems require separate phone wiring. You might consider it a sunk cost, but as soon as you move extensions or need to expand your office you will incur significant costs for rewiring your office – just to continue to use an outdated PBX!
  • Advanced features such as connecting remote offices, IVR setup, queue configuration are easily configured and don’t require expensive feature packs or specialist consultants.

3CX Phone System Delivers Unified Communications – Easily and Efficiently

3CX’s innovative technology delivers seamless Unified Communications features – without hype and complications! 3CX provides users with a complete suite of Unified Communications features to satisfy their every need from seeing the presence of their colleagues, to instant messaging and web conferencing, making 3CX the ideal solution!

See Presence of Colleagues – From Anywhere

A big Unified Communications feature in 3CX Phone System is presence. View presence of colleagues from anywhere – and eliminate expensive telephone bills or unnecessary call transfers that might annoy customers. Presence information is available in all 3CX clients – Windows, Mac, Android and iOS and from anywhere, be it in the office or out of the office. See presence information of colleagues in other offices around the world too (requires Pro edition).

Deliver Faxes & Voicemail to Inbox

3CX will record voice mails and forward them to the users’ inbox, allowing them to listen to voicemail without having to call in. LIkewise, faxes are received and forwarded to the user as PDF files. Unified Messaging is achieved out of the box with 3CX without the need for additional software or configuration!

Instant Messaging

3CX includes a full text messaging functionality. Allow employees to communicate together via text chat, without the need to rely on third party internet messaging systems that can be difficult to manage and cause productivity issues. 3CX users can send and receive text messages via the 3CX Windows, Mac, iPhone and Android clients!

One Number – Use Your Office Extension Anywhere

3CX clients for all popular platforms allow you to make calls from anywhere and with any device, delivering the one number concept. Now customers can reach you wherever you are on your office phone number, based on rule sets that you can configure, and you do not have to give out your mobile number any longer.

Integrate Communications with CRM

Unify your phone communications with CRM. With 3CX, inbound and outbound calls and call duration are journaled automatically in your CRM system. Generate insightful reports on customer and agent activity without the need for manual call logging.

Get a Customer Name Rather than a Number

Link 3CX to your customer database and have caller IDs automatically resolved to a customer name. Agents will save time identifying the customer, improving productivity whilst reducing wait time for the customer. Import customer names to the 3CX Phonebook or alternatively link 3CX to your customer database in Microsoft Exchange, LDAP or SQL (requires Pro edition).

3CX WebMeeting – Web Conferencing Made Easy

Note: 3CX WebMeeting is not available yet, it will be available in Q1 of 2014 as an add-on to 3CX Phone System

3CX WebMeeting is a video conferencing and collaboration solution that will transform communications within your company and with customers. Increase productivity, reduce business travel, stream line operations, improve customer service and propel sales!

Enrich a standard phone call with video, visualize a sales pitch with a product presentation, co browse and point participants to content on the web, take control of a participant’s desktop to fix or show something on their computer and more, all with a few mouse clicks, agent less and without user training. See productivity and sales fly as users improve communications with 3CX WebMeeting.

Web conferences can easily be launched from the web portal or the 3CXPhone client with a few mouse-clicks.Participants can join using their phone, the light weight windows conferencing client or without installing any software at all using WebRTC included in Firefox or Chrome. (available Q2 2014)

Clientless Web Conferencing Solution Using WebRTC

By leveraging WebRTC, meeting participants do not need to install any software at all, not even Adobe Flash. Google’s WebRTC technology, bundled in with leading browsers FireFox and Chrome, allows participants to seamlessly and effortlessly join meetings. (available Q2 2014)

Key Features:

  • Full integration with 3CX Phone System, delivered as a hosted add-on
  • No need for a separate client or login – use 3CX client
  • Video and Voice conferencing
  • Document & PowerPoint Sharing
  • Remote Control
  • White Board
  • Text Chat & File Transfer
  • Clientless using WebRTC (available Q2 2014)
  • Organize webinars, trainings with the Virtual Classroom features

More information on 3CX WebMeeting will be announced soon


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Boost Productivity & Customer Service with 3CX Phone System Pro!

Boost your company’s sales by providing superior customer service, increase staff productivity and reduce call costs with 3CX Phone System Pro! 3CX Phone System Pro adds advanced call center features, Exchange/LDAP integration, Salesforce & Dynamics CRM support, cross office presence and better reporting to the standard edition of 3CX Phone System:

Know Who’s Calling with Microsoft Exchange / LDAP Integration

Integrate 3CX Phone System Pro with your Microsoft Exchange 2013 phone book to instantly see who’s calling you. 3CX Phone System Pro will match an incoming caller ID to a contact in Exchange Server allowing agents to see the customers name rather than a number, saving them time as they don’t need to identify who the customer is and reducing customer frustration as they no longer need to explain who they are. This integration saves businesses a tremendous amount of time since there is only one database to manage and any changes made to a contact on the Exchange side are automatically reflected within the 3CX Phonebook.

Salesforce, Dynamics, SugarCRM & Google CRM Integration

3CX Phone System Pro includes Salesforce, Microsoft Dynamics, Sage ACT!, SugarCRM and Google Contacts support. CRM integration allows for easy one click dialing of customer contacts and automatically resolves incoming calls to a customer record. All calls are logged / journaled in the CRM system to allow for extensive reporting on calls received and made by agents and staff.

Advanced Call Center Features

Never miss that all important call by efficiently handling all inbound calls with 3CX Phone System Pro advanced Call Center features:

  • Allow your customers to hang up and keep their position in the queue – they are automatically called back when it’s their turn.
  • Monitor the status of queues by seeing how many callers are in the queue.
  • Log staff in and out of queues.
  • Review the time your staff logged in and out of queues.
  • Easily see the number of answered and unanswered calls.
  • Review the average and longest waiting time your customers were in a queue.
  • Wallboard – Display real-time queue and call statistics directly on a monitor.
  • Additional queue strategies: Round Robin, Longest Waiting, Least Talk Time, Fewest Answered, Hunt by Threes – Random, Hunt by Threes – Prioritised
  • Get instantly notified when callers have been in a queue beyond the set SLA time.
  • Meet your customer service requirements by viewing all call events.
  • Screen calls by listening in without your employee or customer knowing about it with the Listen In feature.
  • Relate important information to your employee whilst they’re in a call with a customer with the Listen In & Whisper feature.
  • Assist both your employee and customer by joining a call with the Barge In feature.

Cross-Office Presence to Increase Productivity

3CX Phone System Pro spans its Unified Communications features across offices by allowing users to see the presence of their colleagues in other offices using the 3CXPhone for Windows, Android and iPhone clients. Seeing the presence of colleagues in other offices boosts productivity as employees can communicate amongst themselves more effectively. In a couple of mouse clicks, employees can make a call, start a conference, instant message, leave a voicemail and transfer a call to colleagues in other offices.

Powerful and Insightful Advanced Reporting

3CX Phone System Pro provides more powerful reporting features, giving management access to detailed information to improve staff productivity and customer service. These reports deliver key information on:

  • Queue, Agent & Team Statistics
  • Call Distribution
  • Abandoned Calls
  • Answered Calls by Waiting Time
  • SLA Statistics
  • Callback Statistics

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Slash Hotel Operating Costs with the Hotel Module for 3CX Phone System

3CX Phone System with the hotel module is a modern, software based VoIP Hotel PBX that is easy to manage and very cost effective to buy. It includes special hotel features and allows you to replace your old and expensive Mitel, Nortel, NEC, Siemens or other Hotel-PBX. You can easily re-use the existing analog phones in your hotel rooms – there is no need to upgrade them to IP phones.

Key Benefits

  • Halve phone bills by using VoIP for outbound calls.
  • Re-use your analog phones in your hotel rooms.
  • Display guest name on reception, room service, management phones.
  • Provides wake up calls, check-in / checkout, Do Not Disturb.
  • Maid status allows housekeeping to set room status via phone.
  • Integrates with many Property Management Systems via several interfaces.
  • Includes an easy to use Web Interface for Hotel staff.
  • Print log of calls made during Guest’s stay.

Versions

The 3CX Hotel Module is an optional module for 3CX Phone System and turns it into a full featured Hotel PBX. The 3CX Hotel Module is available with or without PMS (Property Management System) integration. The standard hotel module has a Web interface that allows hotel staff to perform all hotel functions through an easy to use web interface, accessible from anywhere in the hotel network. The 3CX Hotel Module with PMS integration allows integration with many Hotel Software systems, via a number of interfaces.

Supported Property Management / Hospitality Systems

Integration of the hotel phone system / PBX with a Property Management System or Hospitality Industry systems such as MICROS-Fidelio, InnQuest roomMaster 2000, Hilton and more means that reception staff can perform most functions from within the Hotel Management Software. Most notably these would be check-in and check-out.

Integration Options

The 3CX Hotel Module can integrate with PMS systems in the following ways:

  1. Via the 3CX Protocol, which resembles the Mitel SX 2000 hotel API, such that you can select the Mitel SX 2000 PBX in your hotel software.
  2. Via the Fidelio protocol
  3. Exchange of data can also be done on a custom basis. In this scenario, documentation must be provided.

* Please note that 3CX will require full documentation on the PMS system interface and full cooperation from the PMS vendor. Additional charges may apply if the PMS system is not fully supported by the above interfaces.

Supported Property / Hotel Management Systems

Below are the hotel systems that can be supported via the above interfaces:

* Other hotel software systems are available on request and an additional development or support charge may be required.